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Personalized Patient Experiences

It's all about the journey.

Help patients find what they need, fast.

PersonalizationA patient’s journey is often needlessly indirect, especially on the web. Their experience can start in social media, bounce to a search engine, and jump to a health article before coming to your site. By appreciating the full picture of patient engagement, healthcare organizations can anticipate patient needs. Features like real-time personalization help foster deeper relationships.

From tools like locations services (to determine the closest source of care delivery) to fully integrated campaigns that pass scored leads back into a call-center backed CRM, there exist a wide range of options to measurably improve patient engagement. The challenge is sequencing and focus.

At MedTouch, we’ve been working with real-time personalization solutions since 2011. We know what works and what fails to influence. We can help you separate the hype from the opportunity.

Personalization is more than a future promise, it can become a reality.

Contact our CEO, Paul Griffiths, to learn more about our technical solutions.

Call 617.553.4729 or email us today.

Our capabilities

  • Engagement strategy planning
  • Predictive analytics
  • CRM integration
  • Lead scoring + nurturing
  • Location-based personalization
  • Rules-based personalization
  • Social networking connections
  • Custom digital dashboards for KPIs

You should know...

 

Over 18 sites launched with personalization

Launched the first Sitecore healthcare personalization strategy ever

34% increase in class registrations in two months due to personalization

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